Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.
The Engineer - HVAC is a specialist on the Engineering team responsible for the upkeep and operation of HVAC systems throughout the resort. The main areas include the guestrooms, public areas, grounds, meeting space. Food & Beverage outlets, back of the house areas, and retail locations. Duties include daily operational inspections, routine & preventive maintenance, and system evaluations. They will work closely with the department leadership to assess major repairs needed to HVAC systems. This individual must carry relevant certifications and have experience operating other equipment, including mechanical, electrical, life safety and electrical.
The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
• High School diploma; college and/or Building & Mechanical certifications are preferred
• At least 5 years of experience in full-service hotel or resort.
• Read, write, speak and understand English fluently.
• Strong technical skills in HVAC systems.
• Familiar with chillers, cooling towers, chemical treatments, pneumatics, control systems, water systems, boilers, refrigeration, compressors, etc.
• Universal CFC certification preferred. Additional certification in one or more of the following: Electrical, Mechanical, HVAC and Refrigeration systems,
• Certifications/licenses as required by local or state jurisdictions.
• Computer proficiency in Microsoft office and Engineering related software programs.
• Customer Service: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the hotel. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure staff, including all new hires, are trained to meet standards. Empower Engineering staff to deliver customer service by encouraging and rewarding responsive guest assistance.
• People Management: Work with people according to Pyramid Global Hospitality's values, which are centered around putting associates first.
• Quality: Maintain physical product standards by routinely inspecting the entire hotel to ensure that all F.F.&E. is in proper working condition and departmental supplies are stocked at proper levels. Complete work orders on time and within budget. Justify request for capital projects using ROI and/or the needs of the business as impacted by the department. Maintain cost-effective preventative maintenance program. Maintain accurate filed for all inspections, licenses and contracts. Manage security procedures and proper key control. Complies with all applicable codes, regulations, governmental agency and company directives related to building operations and work safety.
• Communicate with Director of Engineering regarding all aspects of engineering operations.
• Inspect and document physical plant, equipment, hazards, systems, and general engineering operation.
• Maintain work areas clean and organized.
• Report and resolve all unsafe conditions immediately.
• Complete other duties assigned by supervisor.
• Inspect and adjust all systems on a daily basis, respond to life system alarms.
• Maintain and repair air handlers, chillers, condenser, evaporator, ice machines, related HVAC equipment, washers, dryers, ironers, electrical components, switch gears, panels, pneumatic controls and components for VAV boxes, thermostats, compressors, valves and actuators, motor controls, etc.
• Maintain and repair all food and beverage, laundry and back of house physical plant to include cosmetic and hard equipment to meet manufacturer's specifications.
Physical Requirements
• Sitting: Frequently. Chair with back.
• Standing/Walking: Frequently. Stairs, tile, rubber mats covering tile, linoleum, concrete, padded carpet, marble, gravel, etc.
• Crouching (Bend at knees): Occasionally. Lifting, completing tasks performed at low levels, putting supplies and materials away.
• Kneeling/Crawling: Frequently. Perform plumbing repairs, carpet repairs, follow-up on projects.
• Stooping (Bend at waist): Frequently. Reading gauges and meters, lifting light objects, putting supplies and equipment away.
• Twisting (Knees/Waist/Neck): Frequently. Perform electrical, plumbing and other repairs.
• Climbing: Frequently. Ladders, step stools, stairs.
• Balancing: Frequently. Climbing ladders, scaffolding, stairs, carrying tools and equipment.
• Leg/Foot Use: Rarely.
• Reaching (Overhead/Extension): Frequently. Performing repairs, retrieving supplies and materials, updating shop board.
• Handling/Grasping: Frequently. Tools, power tools, materials, turning nozzles, turning faucets, etc.
• Fingering/Feeling: Occasionally. Performing repairs.
• Pushing/Pulling: Frequently. Average weight: 5 - 100 lbs; Occasionally. Maximum weight: Equipment weighing up to 100 lbs.
• Lifting/Carrying: Frequently. Average weight: 5 - 50 lbs; Occasionally. Maximum weight: Equipment weighing up to 150 lbs.
• Other Physical Demands: Rarely.
Use of Senses
• Talking in person: Constantly. Public, guests and employees.
• Talking on telephone: Constantly. Public, guests and employees.
• Other speech requirements: Occasionally. 2-way radio and pager.
• Hearing in person: Constantly. Public, guests and employees.
• Hearing on telephone: Constantly. Public, guests and employees.
• Other hearing requirements: Occasionally. 2-way radio and pager.
• Near vision: Constantly. Corrected to 20/40 for repairs, administrative tasks.
• Far vision: Constantly. Corrected to 20/40.
• Depth perception: Frequently. Working with electricity, plumbing.
• Color vision: Frequently. Electrical and pipe markings.
• Full field vision: Constantly. Total performance of job.
• Smell: Constantly. Detect potential hazards and odors.
Mental Requirements
• Interaction with others/communications skills: Constantly. Professionally deal with difficult situations/people.
• Deadlines/shift work/overtime: Constantly. Meet deadlines as required.
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